20802073 - Optimization of Public Services

This course gives a compendium of techniques, methods and solution
approaches to support the decision making process in the public sector. The
course is based on case studies concerning the design and the management of
public services and it is focused on the development of optimization models
and solution algorithms. Ethical and political issues, typical of the public
sector, are also addressed

Curriculum

scheda docente | materiale didattico

Programma

Course programme
1. Introduction to Multi-Criteria Decision Making for Public Service Management Problems
2. Optimization in Project Planning and Scheduling
3. Disjunctive Programming: Scheduling and Routing Models, (Meta)Exact /Heuristic Algorithms
4. Reservations Systems and Interval Scheduling
5. Timetabling with Operator or Tooling Constraints
6. Scheduling and Timetabling in Sport Tournaments
7. Scheduling Network Television Programs
8. Transportation Problems: Tanker/Aircraft/Train Coordination, Scheduling and Routing
9. Decision Support Systems for Real-Time Dispatching of Operations
10. Workforce Scheduling: Days-Off Scheduling, Shift Scheduling, Cyclic Staffing
11. Airline Crew Scheduling
12. Discrete Location Problems
13. Water and Air Quality Management
14. Health Care Delivery


Testi Adottati

Michael L. Pinedo (Author) “Planning and Scheduling in Manufacturing and Services”, Springer Series in Operations Research, Edition 2005
S.M. Pollock, M.H. Rothkopf, A. Barnett (Editors), “Operations Research and the Public Sector”, Handbooks in Operations Research and Management Science, Volume 6, Edition 1994


Bibliografia Di Riferimento

Material given by the professor via the e-learning page of the course, including lecture slides, scientific papers, optimization software and tutorials

Modalità Erogazione

frontal lessons, exercises, seminars, teamwork, case analysis

Modalità Valutazione

intermediate / final, oral / written

scheda docente | materiale didattico

Programma

Course programme
1. Introduction to Multi-Criteria Decision Making for Public Service Management Problems
2. Optimization in Project Planning and Scheduling
3. Disjunctive Programming: Scheduling and Routing Models, (Meta)Exact /Heuristic Algorithms
4. Reservations Systems and Interval Scheduling
5. Timetabling with Operator or Tooling Constraints
6. Scheduling and Timetabling in Sport Tournaments
7. Scheduling Network Television Programs
8. Transportation Problems: Tanker/Aircraft/Train Coordination, Scheduling and Routing
9. Decision Support Systems for Real-Time Dispatching of Operations
10. Workforce Scheduling: Days-Off Scheduling, Shift Scheduling, Cyclic Staffing
11. Airline Crew Scheduling
12. Discrete Location Problems
13. Water and Air Quality Management
14. Health Care Delivery


Testi Adottati

Michael L. Pinedo (Author) “Planning and Scheduling in Manufacturing and Services”, Springer Series in Operations Research, Edition 2005
S.M. Pollock, M.H. Rothkopf, A. Barnett (Editors), “Operations Research and the Public Sector”, Handbooks in Operations Research and Management Science, Volume 6, Edition 1994


Bibliografia Di Riferimento

Material given by the professor via the e-learning page of the course, including lecture slides, scientific papers, optimization software and tutorials

Modalità Erogazione

frontal lessons, exercises, seminars, teamwork, case analysis

Modalità Valutazione

intermediate / final, oral / written